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How Chargeback Alert Works

  • Receive Alerts
    • 1. Notification Channels: Alerts are delivered via email, dashboard, or API for immediate action.
    • 2. Comprehensive Details: Includes transaction info and reason codes, ensuring you have all the necessary data.
  • Review and Decide
    • 1. Assess Transactions: Determine the validity of the alert using our advanced systems.
    • 2. Action Options: Choose to issue a refund or dispute the chargeback based on the assessment.
  • Respond Promptly
    • 1. Refund: Process refunds quickly to avoid chargebacks and keep costs down.
    • 2. Dispute: Submit evidence and documentation to contest disputes effectively.
  • Achieve Results
    • 1. Avoid Chargebacks: Resolve issues proactively and save on potential chargebacks.
    • 2. Manage Risks: Prevent future disputes with our Chargeback Management Solutions.

Why Choose Our Chargeback Alerts?

  • Early Detection

    Get notified about potential chargebacks before they escalate, thanks to our Real-Time Chargeback Notifications.

  • Minimize Losses

    Act on alerts to prevent chargebacks and associated fees, reducing financial losses.

  • Enhanced Relationships

    Maintain good standing with card networks and improve customer satisfaction with our Fraud Prevention Alerts.

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Types of Chargeback Alerts

Effective chargeback management relies on timely notifications. Here are two important types of chargeback alerts:

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Descriptor-Based Alerts

Descriptor-based alerts are notifications triggered by specific transaction details, such as customer name, card number, transaction date, transaction amount. These alerts are crucial for identifying potential chargeback risks as they arise.

  • Key features of descriptor based alerts:
    • Early dispute alerts: Receive notifications 24-72 hours in advance of potential chargebacks, allowing you to address disputes early.
    • Refund before chargeback: Resolve disputes by issuing a refund before the chargeback is formally filed, potentially avoiding the chargeback process.
    • Timely Intervention: Gain critical time to review and respond to disputes, enhancing your chances of resolving issues amicably and reducing financial losses.

Whitelisting with Visa RDR

We will enroll you in the Visa Rapid Dispute Resolution system, which will whitelist you directly with Visa. You just need to provide some simple details like your Merchant ID (MID), Merchant Category Code (MCC), Bank Identification Number (BIN), and Card Acceptor ID (CAID). If a Visa cardholder tries to dispute a charge, the payment processor will automatically refund the transaction on your behalf, this includes keeping your customer service inform and you can hold any possible shipment.

  • Key features of whitelisting with Visa RDR alerts:
    • Automatic Refunds for Disputes: If a customer disputes a charge, the system automatically refunds them before the issue becomes a formal chargeback.
    • Fast and Direct Resolution: The system works directly with Visa to quickly resolve disputes, saving you time and hassle.
    • Prevents Chargebacks: By resolving disputes early, you avoid complications that come with chargebacks and avoid Visa 10.4 Fraud Card-absent Environment.
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What Our Clients Say

Partnering with Chargeback Expertz for chargeback alerts has dramatically enhanced our dispute management. Their integration with Ethoca and CDRN offers complete transparency from alert to resolution, helping us safeguard our revenue and stay compliant with ease.

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Glade Tidwell

Roselle, Illinois

Chargeback Expertz has transformed how we handle chargeback alerts. Their tailored system, which includes Ethoca and CDRN integration, has significantly reduced our chargeback rates, saving time and resources while improving our operational efficiency.

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Aleks Radovic

Montreal, Quebec

The user-friendly alert system from Chargeback Expertz, enhanced by Ethoca and CDRN, has streamlined our chargeback management. Their efficient and effective approach to handling alerts has made it easier to prevent and resolve disputes.

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Eli Burbank

Sandy, Utah

Adopting Chargeback Expertz’s chargeback alert service was a pivotal move for us. Their dependable alerts, coupled with Ethoca and CDRN features, and outstanding customer support have simplified chargeback management and alleviated stress.

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Shawn Varughese

West Chester, Pennsylvania

We are thoroughly impressed with Chargeback Expertz’s chargeback alerts. Their professional and responsive service, combined with Ethoca and CDRN integration, has been crucial in managing alerts, ensuring compliance, and providing peace of mind throughout the process.

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John Russell

Provo, Utah

Frequently Asked Questions

What are chargeback alerts?

Chargeback alerts notify you of potential disputes before they become formal chargebacks, allowing you to act promptly. Our system leverages Ethoca and CDRN for comprehensive coverage.

How soon must I respond to an alert?

You generally have 24-48 hours to respond to prevent the chargeback.

What are the costs involved?

Fees may include alert service charges and separate chargeback penalties.

How does integration work?

Our service integrates seamlessly with your current payment processing systems, including Ethoca and CDRN.

Is support available?

Yes, we offer 24/7 support to help manage and resolve chargeback alerts.

Take Charge of Your Chargebacks with Advanced Alerts

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